ABOUT CLOUDBEES

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit www.cloudbees.com and follow us on Twitter, LinkedIn, and Facebook.

LOCATION / TIMEZONE: our preferred team member will work in US Eastern Time, US Central Time, or Central European Time working hours.  We fully embrace remote working. We use remote tools extensively, including Slack and the Google productivity and collaboration tools (Google Workspace / G Suite).

WHAT YOU'LL DO

• Collaborate with existing project operations and CloudBees operations team members to ensure solutions fit into existing patterns.
• Design, development, integration, testing and delivery of infrastructure for engineering teams.
• Ongoing operational design and implementation work CloudBees infrastructure
• Handle operational incidents from initiation to resolution
• Drive architecture for major feature areas and drive decisions regarding key technologies
• Troubleshoot and debug software and infrastructural components including application of root cause analysis to find faults.
• Contribute fixes and enhancements to the various projects
• Tuning of monitoring, system design and alerting to reduce alert quantity, increase alert quality and ultimately eliminate alert fatigue.
• Assist with escalated support incidents
• Report on status of system faults and deliverables
• Ability to follow processes and complete work within a change controlled environment

WHAT THE ROLE REQUIRES

• Self-motivated and driven personality
• Excellent problem solving and communication skills
• Ability to operate independently and ask questions when stuck
• Expertise of cloud-based operations on AWS (experience with Google Cloud is a plus)
• Strong experience with the "modern Ops stack", e.g. monitoring, alerting, cloud-based provisioning, Docker, Kubernetes.
• Strong experience with cluster orchestration tools (e.g. Kubernetes, Helm, Terraform, etc.)
• Experience with continuous integration / continuous delivery tools (experience writing pipelines in Jenkins is a plus)
• Well-rounded experience programming in various languages and domains (experience with JavaScript/Node applications is a plus)
• Experience with Linux systems administration
• Experience/understanding of configuration management tools
• Experience/familiarity with modern software engineering practices: code reviews, unit/acceptance testing, source control, etc.

WHAT YOU’LL GET

• A highly competitive benefits and vacation package
• The opportunity to work for one of the fastest growing companies with some of the most talented people in the industry
• Fun, Hardworking, and Casual Environment
• Endless Growth Opportunities

We have a culture of movers and shakers and are leading the way for everyone else with a vision to transform the industry. We are authentic in who we are. We believe in our abilities and strengths to change the world for the better. Being inclusive and working together is at the heart of everything we do. We are naturally curious. We ask the right questions, challenge what can be done differently and come up with intelligent solutions to the problems we find. If that’s you, get ready to bee impactful and join the hive.

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide workforce and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their business.

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